Contact Us
At NATEILAOAIRFRYER, we are here to help with product questions, order updates, returns, refunds, and general customer service inquiries.
For the fastest assistance, please contact us by email and include your order number if your question is related to an existing order. Our customer service team will review your message and respond during business hours.
service@nateilaoairfryer.store
You can contact us by email for:
- Product questions
- Order status updates
- Shipping inquiries
- Return and refund requests
- Payment or billing questions
- Basic product use guidance based on the user manual
We usually respond within 24–48 hours on business days.
Phone
+1 (218) 614-8714
You may also contact us by phone during our customer service hours.
Customer Service Hours:
Monday to Friday, 8:30 AM to 5:30 PM EST
If we are unable to answer your call immediately, please contact us by email with your name, order number, and a brief description of your question.
Business Address
Neijiang Zhiyu Technology Co., Ltd.
7F, Office 37, Neijiang International Home Trade City,
No. 999 Tiancheng Avenue, Shizhong District,
Neijiang, Sichuan, China
This is our business office address and not a return address. Please do not send returns to this address without contacting us first. For return requests, please email us so we can provide the correct return instructions.
Important Notes
For safety reasons, please do not attempt to disassemble, repair, or modify any appliance by yourself. If you have questions about product use, please refer to the user manual first or contact us for basic guidance.
For returns, refunds, or warranty-related questions, please contact us before sending any package.
We will do our best to provide clear and helpful support for your inquiry.