Payment Terms

At NATEILAOAIRFRYER, we prioritize secure, convenient, and transparent payment processes for all customers. By placing an order on our website, you agree to the following payment terms and responsibilities.

1. Accepted Payment Method

  • Our website only supports PayPal payments. This ensures that all transactions are processed securely with encryption, safeguarding your financial and personal information.

  • To complete a purchase:

    1. Add items to your shopping cart and proceed to checkout.

    2. Choose PayPal as the payment method.

    3. Log into your PayPal account, or create one if necessary.

    4. Confirm billing and shipping information carefully.

    5. Authorize the payment and complete the checkout process. You will receive an order confirmation email after the payment is successfully processed.

2. Shipping Fees and Free Delivery

  • We offer free shipping to the U.S. mainland (excluding Alaska, Hawaii, Puerto Rico, small islands, and military bases).

  • If a return is required, customers must cover all shipping costs. Additionally, a 2% handling fee will be applied to returned items.

  • The return process must follow our Return & Refund Policy, and customers must obtain the correct return address via our support team before shipping any items.

3. Customs Duties, Import Taxes, and Other Government Fees

  • Any applicable customs duties, import taxes, or other government charges must be paid by the customer when the shipment arrives in the destination country.

  • The amounts are determined by local regulations and may vary depending on the destination.

  • NATEILAOAIRFRYER does not collect or control these fees; they are paid directly to the appropriate government authorities.

  • Customers are encouraged to check potential customs or tax obligations before placing an order to avoid unexpected costs.

4. Sales Tax

  • Applicable sales taxes are the customer’s responsibility and may be collected during the PayPal checkout process depending on the state or territory of delivery.

  • Customers must comply with local tax regulations when purchasing from our website.

5. Refunds and Return Payments

  • Refunds for returned products will be issued to the original PayPal payment account after the returned items are received and inspected.

  • Refund amounts will exclude return shipping costs and the 2% handling fee.

  • Customers can expect the refund to be processed within 7–14 business days after the return is approved, depending on the bank or PayPal processing times.

6. Payment Security

  • PayPal provides secure, encrypted transactions, protecting your sensitive information.

  • NATEILAOAIRFRYER does not store your credit card or banking details on our website.

  • Always verify that you are on the official PayPal site during checkout and review all payment details before confirming.

7. Customer Responsibilities

  • Customers are responsible for providing accurate billing and shipping information during checkout.

  • Customers must pay all return shipping fees, applicable customs duties, and sales taxes.

  • We do not offer any customized products, promotions, discounts, or special offers.

8. Payment Disputes and Chargebacks

  • If a dispute arises regarding payment, customers should first contact our support team to resolve the issue.

  • Customers may file a dispute through PayPal, but we encourage direct communication with NATEILAOAIRFRYER to ensure a fair and timely resolution.

  • Attempting chargebacks without contacting our support team may delay the resolution process.

9. Order Cancellation Policy

  • Orders can be canceled before they are processed for shipping. To cancel an order, contact our support team promptly.

  • Once the order is shipped, cancellations are no longer possible, and the return process must be followed if a refund is desired.

10. Contact Information for Payment Issues

For any questions or issues regarding payments, billing, or refunds, please contact us:

11. Important Notes Regarding Returns and Fees

  • Always use the return address provided by our support team; do not send returns to the original shipping address.

  • Refunds are subject to the correct receipt and inspection of returned items, minus the return shipping fee and 2% handling charge.

  • Customers are responsible for any applicable customs duties, import taxes, and sales taxes during returns.