Shipping Policy

Shipping Policy

At NATEILAOAIRFRYER, we are committed to providing safe, reliable, and timely delivery for every order. Please carefully read this shipping policy to understand processing times, shipping locations, responsibilities, and how to track your orders.

1. Order Processing

Once an order is placed, our team will process it within 1–3 business days. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will be processed on the next available business day. Please ensure your order details are accurate before submission to avoid delivery delays.

2. Eligible Shipping Locations

We currently ship only to the United States (mainland). Free shipping is available exclusively for the U.S. mainland. This excludes Alaska, Hawaii, Puerto Rico, small U.S. islands, and U.S. military bases. Orders to these regions are not eligible for delivery and may be delayed or canceled.

3. Estimated Delivery Time

Standard delivery to U.S. mainland addresses takes approximately 15–20 business days. Delivery times are estimates and may vary due to factors such as customs inspections, public holidays, flight delays, or severe weather conditions.

4. Shipping Rates

• Standard Shipping: Estimated delivery in 15–20 business days.

• Expedited Shipping: Typically faster delivery, available for an additional $14.99 fee.

• Shipping costs are automatically calculated at checkout.

5. Customs Duties, Taxes, and Additional Fees

Any applicable customs duties, import taxes, or other fees are the responsibility of the customer. These charges are determined by your country’s customs authorities and are not collected by NATEILAOAIRFRYER. We recommend checking potential import fees before placing your order.

6. Tracking

After shipment, a tracking number will be provided via email.

7. Address Accuracy and Restrictions

Please provide a complete and accurate shipping address. NATEILAOAIRFRYER is not responsible for delays or losses caused by incorrect or incomplete addresses. Do not send returns or correspondence to any address other than the one provided by our customer service team.

8. Contact Information

If you have questions or need assistance with shipping, please contact us:

Email: service@nateilaoairfryer.store
Phone: +1 (218) 614-8714
Customer Service Hours: Monday–Friday, 8:30 AM–5:30 PM EST

9. Additional Considerations

Delivery times may be extended during holidays. All estimates are based on business days. We encourage customers to monitor tracking updates and contact support if delays occur.

10. Shipping Responsibilities

While NATEILAOAIRFRYER strives to ensure reliable and timely delivery, we cannot be held responsible for delays due to customs, flight schedules, weather, or other uncontrollable factors. Claims regarding damaged shipments should be reported promptly with supporting documentation.