Shipping Policy

At NATEILAOAIRFRYER, we aim to provide clear shipping information for every order. Please read this Shipping Policy carefully before placing an order.

1. Order Processing Time

Orders are usually processed within 1–3 business days after payment is successfully completed.

Business days are Monday to Friday, excluding weekends and public holidays that may affect our warehouse or logistics operations.

Orders placed on weekends or holidays will be processed on the next available business day.

Please make sure your shipping address, phone number, and email address are accurate before placing an order. Incorrect or incomplete shipping information may delay order processing or delivery.

2. Shipping Locations

We currently ship to eligible addresses in the contiguous United States only.

We do not currently ship to:

Alaska
Hawaii
Puerto Rico
U.S. territories
U.S. Minor Outlying Islands
APO/FPO/DPO military addresses
P.O. Boxes, if not supported by the carrier

Orders placed for unsupported shipping locations may be canceled and refunded.

3. Shipping Rates

Shipping fees are calculated based on the order amount and selected shipping method at checkout.

Order Amount	Shipping Method	Shipping Fee	Estimated Delivery Time
$0.01 – $140.00	Standard Shipping	$9.99	15–20 business days after shipment
$140.01 and above	Standard Shipping	Free	15–20 business days after shipment
$0.01 and above	Expedited Shipping	$14.99	Please check the available estimate at checkout

If expedited shipping is not available for your address or product, only standard shipping may be shown at checkout.

Important: Shipping fees shown on the product page, cart page, checkout page, and Google Merchant Center settings must remain consistent.

4. Estimated Delivery Time

Estimated delivery time for standard shipping is usually 15–20 business days after shipment.

Total estimated order time may include:

Order processing time: 1–3 business days
Shipping transit time: 15–20 business days after shipment

Delivery times are estimates and may vary due to customs inspection, logistics delays, severe weather, public holidays, flight delays, carrier delays, or other circumstances outside our direct control.

5. Shipping Carriers

Shipping carriers may vary depending on the destination, package size, product type, and logistics availability.

Tracking information will be provided by email after the order has been shipped.

6. Tracking Information

After your order is shipped, we will send a tracking number to the email address used when placing the order.

Please allow some time for the tracking information to update after shipment. If your tracking information has not updated for several days, you may contact us for assistance.

7. Customs Duties, Taxes, and Additional Fees

Orders may be shipped from outside the United States.

If any customs duties, import taxes, or related fees apply, they are the responsibility of the customer unless otherwise required by applicable law.

These fees are determined by customs authorities and are not collected by NATEILAOAIRFRYER at checkout.

8. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for delivery delays, failed delivery, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If you notice an address error after placing an order, please contact us as soon as possible. We will try to assist if the order has not yet been shipped.

9. Damaged or Lost Packages

If your package arrives damaged, please contact us as soon as possible and provide:

Your order number
Photos of the damaged item
Photos of the outer package
Photos of the shipping label

We will review the issue and provide assistance based on the situation.

If a package appears lost or significantly delayed, please contact us so we can help check the tracking status with the carrier or logistics provider.

10. Returns and Return Address

Please do not send returns to our business office address.

If you need to return an item, please contact us first to receive the correct return instructions and return address. Packages sent without prior approval may not be accepted.

For more details, please review our Return & Refund Policy.