Privacy Policy

At NATEILAOAIRFRYER, we highly value your privacy and the security of your personal information. This Privacy Policy explains how we, Neijiang Zhiyu Technology Co., Ltd. (referred to as "NATEILAOAIRFRYER", "we", "us", or "our"), the data controller, collect, use, store, share, and protect your personal information when you browse or shop on our website nateilaoairfryer.store (the "Site").

This Policy applies to all users of the Site. We will only process your personal information as described in this Policy, in compliance with applicable U.S. federal and state privacy laws, including the Federal Trade Commission Act, the California Consumer Privacy Act (CCPA/CPRA), the Children’s Online Privacy Protection Act (COPPA), and other relevant regulations.

Important Notice: This Policy does not limit or waive any of your statutory privacy rights under applicable laws. We will never condition your access to the Site or core services on your consent to non-essential collection, use, or sharing of your personal information.

1. Information We Collect


We only collect personal information that is reasonably necessary to provide our products and services, complete your orders, improve user experience, comply with legal obligations, and protect the security of our Site and business. We do not collect personal information unrelated to these stated purposes. The information we collect includes:

1.1 Information You Directly Provide to Us


When you create an account, place an order, or contact our customer service, you may provide us with:

  • Full name
  • Billing and shipping addresses
  • Email address
  • Phone number
  • Order notes and special delivery instructions
  • Communications you send to our customer service team

1.2 Transaction and Service Information


When you complete a purchase or use our services, we collect:

  • Order details, purchase history, and transaction status
  • After-sales support and product preference information
  • Feedback and survey responses you voluntarily provide

1.3 Technical and Usage Information


When you browse our Site, we automatically collect technical information to ensure Site functionality, prevent fraud, analyze traffic, and optimize performance:

  • IP address
  • Browser type and version
  • Device type, operating system, and unique device identifiers
  • Access times, page views, navigation paths, and session duration
  • Cookie data and similar tracking technologies (as detailed in Section 5 of this Policy)

2. How We Use Your Information


We use your personal information only for legitimate, specific, and necessary business purposes, in compliance with applicable laws:

  • To process, confirm, fulfill, and ship your orders, and manage your transaction history
  • To provide customer support, after-sales service, and respond to your inquiries
  • To send you essential service communications, including order updates, shipping notifications, delivery alerts, and important policy changes
  • To verify your identity, prevent fraudulent transactions, and enhance the security of your account, our payment processes, and the Site
  • To improve Site functionality, layout, user experience, and product offerings
  • To comply with legal, tax, and regulatory obligations, and to protect our legitimate business rights and interests

Marketing Communications: We will never send you unsolicited advertising or promotional communications without your explicit, opt-in consent. If you do provide consent, you may opt out of marketing messages at any time by following the unsubscribe link in the communication or contacting us directly.

3. Data Security


Our Site uses industry-standard TLS 1.2+ (Transport Layer Security) encryption to protect all data transmitted between your browser and our servers. All checkout and payment-related pages are secured with this encryption technology.

All payment processing is handled exclusively by PayPal, our PCI DSS-compliant third-party payment processor. We never receive, process, or store your full credit card numbers, CVV codes, or other sensitive payment credentials. PayPal’s privacy policy and security protocols govern their processing of your payment information.

We only partner with third-party service providers that maintain industry-standard security measures and have a proven track record of safeguarding personal and financial information. We implement reasonable technical and organizational safeguards to protect your data from unauthorized access, use, disclosure, alteration, or destruction.

4. Information Sharing and Third-Party Services


We will never sell, rent, or trade your personal information to third parties for monetary compensation.

We may share your limited personal information with trusted third-party service providers only when it is necessary to fulfill the business purposes described in this Policy. All third parties are contractually required to:

  • Only use your information to perform the specific services we have engaged them to provide
  • Implement appropriate security measures to protect your personal information
  • Not disclose or use your information for any unauthorized purposes

The categories of third-party service providers we may share your information with include:

  • Payment Processors: PayPal, for payment transaction processing and fraud prevention
  • Order Fulfillment & Logistics Providers: Warehousing, shipping, and delivery carriers to fulfill your orders
  • Customer Support & Technical Service Providers: To assist with customer inquiries and Site functionality maintenance
  • Website Analytics Providers: To analyze Site traffic, performance, and user experience
  • Advertising Technology Providers: Only if you have provided explicit consent for us to share your information for personalized advertising purposes

We may also disclose your personal information if required to do so by law, legal process, governmental request, or to protect our legitimate rights, property, or safety, as well as the rights, property, or safety of our users or the public.

5. Cookies and Similar Technologies


We use cookies (small text files stored on your device) and similar tracking technologies to operate our Site and enhance your user experience. We categorize cookies as follows:

  • Necessary Cookies: These cookies are essential for the core functionality of the Site, such as enabling you to add items to your cart, complete checkout, and access secure areas of the Site. You cannot opt out of necessary cookies, as they are required for the Site to operate.
  • Non-Essential Cookies: These include analytics cookies (to understand Site usage) and advertising cookies (to deliver personalized content). We will only enable non-essential cookies with your explicit, prior consent.

You can manage, disable, or delete cookies through your browser settings at any time. Disabling non-essential cookies will not impact the core functionality of the Site, including your ability to browse, place orders, and complete purchases.

For more information about how we use cookies, please contact our customer service team.

6. Data Retention


We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, as described in this Policy, or as required by applicable laws, regulations, or tax requirements.

  • For order and transaction data: We retain this information for the duration required to fulfill your order, resolve any after-sales issues, and comply with our legal and tax obligations (typically a minimum of 3-7 years, depending on applicable laws).
  • For customer service and account data: We retain this information for as long as your account is active, or as needed to resolve disputes and enforce our agreements.
  • For technical and analytics data: We retain this information in anonymized form for as long as necessary to optimize Site performance and security.

Once the retention period expires, we will securely delete or anonymize your personal information in compliance with applicable laws.

7. Children's Privacy


Our Site is intended for general audiences and is not directed to children under the age of 13. We do not knowingly collect, use, or disclose personal information from children under the age of 13.

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will immediately take steps to permanently delete that information from our systems.

If you are a parent or guardian and believe we have collected information from your child under 13, please contact us immediately using the information in Section 11 of this Policy.

By using this Site, you confirm that you are at least 13 years of age. We do not permit use of the Site by children under 13, with or without parental consent.

8. Your Privacy Rights and Choices


Depending on your location, you have the following rights regarding your personal information, subject to applicable laws:

8.1 Rights for All U.S. Users


  • Right to Access: You may request a copy of the personal information we hold about you.
  • Right to Correct: You may request that we correct or update inaccurate or incomplete personal information about you.
  • Right to Delete: You may request that we delete your personal information, subject to legal exceptions that require us to retain certain data.
  • Right to Opt Out: You may opt out of receiving non-essential marketing communications at any time.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights under applicable laws. We will not deny you goods or services, charge you different prices, or provide a different level of service for exercising your privacy rights.

8.2 Additional Rights for California Residents (CCPA/CPRA)


Under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), California residents have the additional rights:

  • Right to Opt Out of Sale/Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising purposes, as defined by the CCPA. To exercise this right, please visit our [Do Not Sell or Share My Personal Information] page or contact us directly.
  • Right to Limit Use/Disclosure: You have the right to limit the use and disclosure of your sensitive personal information.
  • Right to Data Portability: You may request a copy of your personal information in a readily usable, machine-readable format.

We will respond to all valid privacy rights requests within 45 days of receipt, as required by the CCPA. We may extend this period by an additional 45 days for complex requests, with prior notice to you. We will verify your identity before processing any request to protect the security of your personal information.

9. International Data Transfers


Our business and servers are located in the People's Republic of China. When you use our Site from the United States or other regions, your personal information will be transferred to, stored, and processed in the People's Republic of China.

We take all reasonable and necessary steps to ensure that your personal information is processed securely, in accordance with this Privacy Policy, and with the same level of protection required by applicable U.S. privacy laws. By using our Site and providing your personal information, you acknowledge and consent to this cross-border transfer, storage, and processing.

10. Changes to This Privacy Policy


We may update or amend this Privacy Policy periodically to reflect changes in our data practices, business operations, or legal requirements.

Material Changes: For any material changes to this Policy (including changes to the purposes of data processing, categories of information collected, or third-party sharing practices), we will provide prominent notice on our Site at least 30 days prior to the changes taking effect, and where required by law, we will obtain your explicit consent to the changes.

All updated versions of the Policy will be posted on this page, with the "Last Updated" date revised at the top of the Policy. Your continued use of the Site after the effective date of the updated Policy constitutes your acknowledgment and acceptance of the revised terms, to the extent permitted by applicable law.

11. Contact Us


If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or to exercise your privacy rights, please contact us using the information below:

  • Legal Registered Company Name: Neijiang Zhiyu Technology Co., Ltd.
  • Physical Address: 7F, Office 37, Neijiang International Home Trade City, No. 999 Tiancheng Avenue, Shizhong District, Neijiang, Sichuan, China
  • Email: service@nateilaoairfryer.store
  • Phone: +1 (218) 614-8714
  • Customer Service Hours: Monday to Friday, 8:30 AM to 5:30 PM EST