Return & Refund Policy

At NATEILAOAIRFRYER, we aim to provide a clear and fair return and refund process for eligible orders. Please read this policy carefully before submitting a return request.

1. Return Window

You may request a return within 30 days after the order is delivered, based on the delivery date shown by the shipping carrier.

Return requests submitted after 30 days may not be eligible under this Return & Refund Policy.

2. Eligible Returns

For change-of-mind returns, the item must meet all of the following conditions:

  • The item is unused, undamaged, and in its original packaging
  • The item includes all original accessories, manuals, parts, and complimentary items, if any
  • The item matches the originally purchased model, color, and version
  • The return request is submitted within 30 days after delivery
  • The return is approved by our customer service team before the item is sent back

Products that have been used, damaged, modified, disassembled, or returned without required accessories may not be eligible for a full refund.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Photos or videos showing the problem
  • Photos of the package and shipping label, if applicable

If the issue is confirmed to be caused by product defect, shipping damage, or our fulfillment error, we will provide an appropriate solution, such as replacement, refund, or return instructions.

For confirmed damaged, defective, or incorrect items caused by us, we will cover reasonable return or replacement shipping costs according to our instructions.

4. Non-Returnable Situations

Returns may not be accepted in the following situations:

  • The return request is submitted after the 30-day return window
  • The item has been used, damaged, altered, disassembled, or modified
  • The item is missing original accessories, manuals, parts, or packaging
  • The item is damaged due to misuse, improper cleaning, liquid exposure, accidents, or failure to follow the user manual
  • The product was not purchased from nateilaoairfryer.store
  • The package is sent back without prior return approval

5. Return Shipping Costs

For change-of-mind returns, customers are responsible for return shipping costs.

For confirmed damaged, defective, or incorrect items caused by us, we will provide return or replacement instructions and cover reasonable shipping costs where applicable.

Please use a trackable shipping service and keep your tracking number until the return is completed.

6. Handling Fee

We do not charge a handling fee for approved returns.

However, customers are responsible for return shipping costs for change-of-mind returns.

7. Original Shipping Fees

If your order included a separate shipping fee, the original shipping fee is non-refundable unless the return is due to our error, a defective item, or shipping damage confirmed by our customer service team.

If your order qualified for free shipping, no separate original shipping fee will be deducted from your refund.

8. How to Start a Return

To start a return, please contact us before sending back any product.

Email: service@nateilaoairfryer.store
Phone: +1 (218) 614-8714
Customer Service Hours: Monday to Friday, 8:30 AM to 5:30 PM EST

Please include:

  • Your order number
  • Product model
  • Reason for return
  • Photos or videos, if the item is damaged, defective, or incorrect

After reviewing your request, we will send you return instructions and the correct return address by email.

Please do not send any package to our office address unless we specifically instruct you to do so.

9. Refund Processing

After we receive and inspect the returned item, we will notify you by email whether the refund is approved.

If approved, the refund will be issued to your original payment method. Refunds are usually processed within 7–14 business days after the returned item is received and inspected.

The time for funds to appear in your account may vary depending on PayPal or your payment provider.

10. Exchanges

Exchanges may be available depending on product condition, stock availability, and the reason for the exchange.

For change-of-mind exchanges, customers are responsible for return shipping costs.

For confirmed defective, damaged, or incorrect items caused by us, we will provide an appropriate exchange or replacement solution according to the situation.

11. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

If the order has not been processed or shipped, we will try to cancel it. If the order has already been shipped, it cannot be canceled and must follow the return process after delivery.

12. Important Product Use Notice

Air fryers are electrical appliances. Please read the user manual before use and follow all operating, cleaning, and safety instructions.

Do not disassemble, repair, or modify the appliance by yourself. Do not immerse the main unit, power cord, or plug in water.

13. Contact Information

For return, refund, or exchange questions, please contact us:

NATEILAOAIRFRYER
Email: service@nateilaoairfryer.store
Phone: +1 (218) 614-8714
Customer Service Hours: Monday to Friday, 8:30 AM to 5:30 PM EST

Business Address:
Neijiang Zhiyu Technology Co., Ltd.
7F, Office 37, Neijiang International Home Trade City,
No. 999 Tiancheng Avenue, Shizhong District,
Neijiang, Sichuan, China

This is our business office address and not a return address. Please contact us first to receive the correct return instructions and return address. Packages sent without prior approval may not be accepted.