Return & Refund Policy

At NATEILAOAIRFRYER, we are committed to providing high-quality products and ensuring customer satisfaction. If for any reason you are not fully satisfied with your purchase, we have established the following return and refund policy to make the process clear, fair, and easy to follow.

1. Return Window

Customers may request a return or exchange within 30 days of receiving their product. This 30-day period begins on the delivery date as confirmed by the shipping carrier. Requests made after this period will not be accepted, so we encourage you to inspect your order promptly upon arrival.

2. Return Fees

  • Customers who initiate a return are required to pay a 2% return processing fee based on the original purchase price.

  • This fee is applied to cover administrative costs and is deducted from the refund amount.

  • For returns due to damaged, defective, or incorrect items shipped by us, the 2% fee will be waived.

3. Shipping Costs for Returns

  • Customers are responsible for paying the shipping costs when returning items, except for returns due to defective, damaged, or incorrect items sent by us.

  • We strongly recommend securely packaging the items to prevent damage during shipping, using original packaging when possible.

4. Products Eligible for Return

  • Items must be unused, undamaged, and in their original packaging to qualify for a return or exchange.

  • Returned items must match the exact product originally purchased, including color, size, and model.

  • Products that are customized, altered, or show signs of wear will not be accepted for return or refund.

  • Accessories or free items included with the original purchase must also be returned.

5. How to Initiate a Return or Refund

To start the return or refund process:

  1. Contact our customer support team using at least one of the following methods:

  2. Provide your order number, product name, quantity, and reason for the return.

  3. Wait for a confirmation email from us, which will include the correct return shipping address. Do not send the product back to the original delivery address.

  4. Carefully package the item to prevent damage during shipping. Include all original parts, manuals, and accessories.

  5. Ship the item using a reliable carrier that provides tracking information. Keep your tracking number for reference.

6. Conditions for Refunds

Refunds are available for the following cases:

  • Items that arrive damaged, defective, or not functioning as intended.

  • Items that were shipped incorrectly or differ from the product described in your order.

  • Items returned in compliance with our return instructions and within the 30-day window.
    Refunds will be reduced by the 2% return processing fee unless the return is due to our error. Refunds are not available for items returned outside of the 30-day period or for items that have been used, altered, or damaged by the customer.

7. Refund Processing Time

After we receive and inspect your returned item, your refund will typically be processed within 7 to 10 business days. Refunds will be issued to the original payment method used at the time of purchase. Depending on your financial institution, it may take additional time for the refund to appear in your account.

8. Exchange Policy

  • Customers who wish to exchange a product should follow the same return procedure.

  • Once the returned item is received and inspected, we will ship a replacement item as soon as possible.

  • Shipping costs for exchanges are covered by the customer, except in cases where the product is defective or the wrong item was shipped.

  • The 2% processing fee does not apply to exchanges due to our error.

9. Important Information About Return Addresses

  • Always wait for our confirmation email before sending any product back.

  • Do not return items to the original shipping address, as this may result in delays or rejection of the return.

  • The confirmation email will provide the correct return address and instructions for sending your items back safely.

  • Ensure that all items are packaged securely and include any provided return authorization number if applicable.

10. Customer Responsibilities

  • Customers must follow the return process as outlined, including using the correct return address and shipping method.

  • Customers should keep proof of shipping and tracking numbers until the refund or exchange is completed.

  • Customers are responsible for inspecting the product upon delivery and reporting any issues promptly to our support team.

11. Contact Information

If you have any questions or require assistance during the return or refund process, please reach out to our support team using at least one of the following methods:

12. Additional Guidelines

  • Ensure that all returns are properly labeled and include any original packaging, manuals, or accessories.

  • Items returned without proper documentation or packaging may result in a delayed or partial refund.

  • We reserve the right to refuse any return that does not comply with the policy.

  • Tracking information should be provided to support for verification purposes.

  • Refunds will not be processed until the returned items have been received and inspected.

This policy is designed to make the return and refund process as simple and transparent as possible, while maintaining fairness for both customers and our business. By following these instructions, you help ensure a smooth and timely resolution.