Terms of Use

Welcome to NATEILAOAIRFRYER.

These Terms & Conditions govern your access to and use of our website nateilaoairfryer.store and any purchase made through our online store.

By visiting our website, browsing our products, placing an order, or using our services, you agree to these Terms. Please read them carefully before using our website.

1. Website Operator

This website is operated by NATEILAOAIRFRYER.

Legal Registered Company Name: Neijiang Zhiyu Technology Co., Ltd.
Website: nateilaoairfryer.store
Email: service@nateilaoairfryer.store
Phone: +1 (218) 614-8714
Business Address: 7F, Office 37, Neijiang International Home Trade City, No. 999 Tiancheng Avenue, Shizhong District, Neijiang, Sichuan, China
Customer Service Hours: Monday to Friday, 8:30 AM to 5:30 PM EST

Throughout these Terms, “we,” “us,” and “our” refer to NATEILAOAIRFRYER.

2. Use of Our Website

You may use our website only for lawful purposes.

You agree not to:

  • Use our website for fraudulent, misleading, illegal, or harmful activities
  • Interfere with the normal operation or security of the website
  • Copy, reproduce, resell, or exploit website content without our written permission
  • Submit false order, payment, shipping, or contact information
  • Attempt unauthorized access to our website, systems, or customer accounts

We may restrict access, cancel orders, or refuse service where we reasonably believe there is fraud, abuse, payment risk, policy violation, or illegal activity.

3. Product Information

We aim to provide clear and accurate product information, including product descriptions, specifications, images, prices, shipping information, and availability.

Product images are for reference and should match the selected model, color, and version as closely as possible. Product features may vary by model. Please review the product page carefully before placing an order.

For electrical appliances, please read the user manual before use and follow all operating, cleaning, and safety instructions.

4. Pricing and Availability

All prices are listed in USD, unless otherwise stated at checkout.

Prices, promotions, and product availability may change from time to time. Changes will not affect orders that have already been confirmed, except where an obvious pricing, stock, or technical error has occurred.

If we discover an error in product price, availability, shipping fee, or product information after you place an order, we may contact you to confirm whether you wish to continue with the corrected information or cancel the order for a refund.

5. Orders

When you place an order, you agree to provide accurate and complete information, including your name, email address, phone number, shipping address, and payment information.

After your order is placed, you may receive an order confirmation email. This confirmation does not guarantee acceptance of the order if payment fails, stock is unavailable, shipping address is unsupported, or the order is flagged for fraud or policy concerns.

We reserve the right to cancel or refuse an order when necessary, including but not limited to:

  • Payment failure or payment risk
  • Suspected fraud or unauthorized transaction
  • Incorrect or incomplete shipping information
  • Unsupported shipping destination
  • Product unavailable
  • Obvious pricing or listing error
  • Violation of these Terms or our policies

If your paid order is canceled by us, we will issue a refund to the original payment method.

6. Payment

We currently accept PayPal as the available payment method on our website.

Payments are processed through PayPal. We do not store full credit card numbers, CVV codes, PayPal passwords, or other sensitive payment credentials on our website.

For more details, please review our Payment Policy.

7. Shipping

We currently ship to eligible addresses in the contiguous United States only.

Order processing time, shipping rates, estimated delivery time, unsupported locations, and tracking information are explained in our Shipping Policy.

Please make sure your shipping address is complete and accurate before placing an order. We are not responsible for delays or failed delivery caused by incorrect or incomplete shipping information provided by the customer.

8. Returns and Refunds

Eligible returns and refunds are handled according to our Return & Refund Policy.

Please contact us before sending back any product. Products returned without prior approval or sent to the wrong address may not be accepted.

Our business office address is not a return address unless we specifically instruct you by email.

9. Warranty

Eligible products may be covered by our limited warranty, subject to the terms stated in our Warranty Policy.

Warranty coverage may require proof of purchase, order number, product information, photos or videos, and review by our customer service team.

Warranty does not cover damage caused by misuse, improper cleaning, unauthorized repair, modification, accidents, liquid exposure, power issues, or failure to follow the user manual.

10. Product Use and Safety Notice

Air fryers are electrical heating appliances.

You agree to use the product only according to the user manual and applicable safety instructions.

Please do not:

  • Immerse the main unit, power cord, or plug in water
  • Disassemble, repair, or modify the appliance by yourself
  • Use the appliance with an unsupported voltage or damaged power cord
  • Leave the appliance unattended during operation
  • Allow children to operate the appliance without adult supervision

If you have questions about product use, please contact us for basic guidance based on the user manual.

11. Third-Party Services and Links

Our website may contain links to third-party websites or services, such as PayPal or shipping tracking websites.

We are not responsible for the content, policies, security, or practices of third-party websites. Please review their terms and privacy policies before using their services.

12. User Feedback

If you send us comments, suggestions, feedback, photos, or other content, you agree that we may use them to improve our products, services, website, or customer support.

We will not publish your personal information without appropriate permission, except as required by law or as described in our Privacy Policy.

13. Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store, and protect personal information.

14. Errors, Inaccuracies, and Omissions

Occasionally, there may be errors, inaccuracies, or omissions on our website relating to product descriptions, prices, promotions, shipping charges, delivery times, availability, or other information.

We reserve the right to correct errors and update information. If an error affects your order, we may contact you with the corrected information or cancel the order and issue a refund.

15. Limitation of Liability

To the extent permitted by applicable law, NATEILAOAIRFRYER is not liable for indirect, incidental, special, or consequential damages arising from your use of our website or products.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

16. Indemnification

You agree to indemnify and hold NATEILAOAIRFRYER harmless from claims, losses, liabilities, damages, and expenses arising from your violation of these Terms, misuse of our website, or unlawful use of our services.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, website functions, or legal requirements.

The updated version will be posted on this page. Your continued use of our website after updates are posted means you accept the updated Terms, to the extent permitted by applicable law.

18. Contact Information

If you have questions about these Terms & Conditions, please contact us:

NATEILAOAIRFRYER
Legal Registered Company Name: Neijiang Zhiyu Technology Co., Ltd.
Email: service@nateilaoairfryer.store
Phone: +1 (218) 614-8714
Customer Service Hours: Monday to Friday, 8:30 AM to 5:30 PM EST

Business Address:
7F, Office 37, Neijiang International Home Trade City,
No. 999 Tiancheng Avenue, Shizhong District,
Neijiang, Sichuan, China

This is our business office address and not a return address. Please contact us first before sending any return package.