FAQ

1. What is the capacity of the air fryer?

Capacity varies by model. Our air fryer products may include different capacity options such as 5L, 6L, 7L, 8L, or 10L. Please check the selected product page for the exact capacity before placing an order.

For dual-basket models, the listed capacity may refer to the total capacity of both baskets.

2. How many people is the air fryer suitable for?

Serving size depends on the selected model, food type, and portion size. Smaller models are suitable for small households, while larger models may be suitable for family-style portions.

Please refer to the product page for model-specific information.

3. What foods can I cook with the air fryer?

Air fryers can be used for common foods such as fries, chicken, vegetables, frozen snacks, seafood, baking, roasting, and reheating.

Cooking time and temperature may vary depending on the food type, portion size, and selected model. Please refer to the user manual and adjust settings as needed.

4. How do I clean the air fryer?

Allow the appliance to cool completely before cleaning.

The removable basket or tray can be cleaned according to the instructions in the user manual. Wipe the main unit with a soft damp cloth. Do not immerse the main unit, power cord, or plug in water.

Please avoid using harsh cleaning tools that may damage the surface or coating.

5. Are the basket and tray dishwasher safe?

Cleaning instructions may vary by model. Please check the user manual before placing any removable parts in a dishwasher.

For longer product use, hand washing with mild detergent is generally recommended for coated baskets or trays.

6. Does the air fryer require preheating?

Some recipes may benefit from preheating for a few minutes, while others may not require it. Please follow the recipe instructions or the user manual for the selected model.

7. Can children use the air fryer?

Air fryers are electrical heating appliances and should be used by adults.

Children should not operate the appliance without adult supervision. Keep children away from the appliance during operation and while it is cooling down.

8. Can I use aluminum foil or parchment paper?

You may use aluminum foil or parchment paper only when it is suitable for air fryer use and does not block airflow or touch the heating element.

Do not cover the entire basket bottom, and always follow the user manual for safe use.

9. Is the air fryer noisy during operation?

The air fryer may produce normal fan and airflow sounds during use. Sound level may vary by model and cooking condition.

10. Can I cook multiple dishes at once?

For single-basket models, avoid overcrowding the basket so hot air can circulate properly.

For dual-basket models, two food portions may be cooked separately depending on the selected settings and basket capacity.

11. How do I adjust the cooking time and temperature?

Control type varies by model. Some models use a digital touch control panel, while others use mechanical knobs.

Please refer to the selected product page and user manual for detailed operation instructions.

12. Does the air fryer have a timer function?

Timer settings vary by model. Please check the product specifications and user manual for the available timer range.

13. How should I store the air fryer?

Allow the appliance to cool completely before storage. Keep it in a clean, dry, and stable place when not in use.

Do not store the appliance while it is still hot.

14. Can the air fryer cook meat evenly?

Hot air circulation helps distribute heat during cooking. For better results, you may need to turn, shake, or rearrange food during cooking, depending on the recipe and food size.

Cooking results may vary by food type, portion size, and settings.

15. Can I use the air fryer to reheat food?

Yes, the air fryer can be used to reheat some foods. Reheating results may vary depending on the food type, portion size, and selected temperature.

16. Can the air fryer cook frozen foods directly?

Many frozen foods such as fries, nuggets, and vegetables can be cooked without thawing. Cooking time may vary depending on the food type, portion size, and product instructions.

Please follow the recommended cooking instructions on the food packaging and refer to the air fryer user manual.

17. What should I do if the air fryer is not working properly?

First, check whether the appliance is properly plugged in and placed on a stable surface. Make sure the basket or tray is correctly installed according to the user manual.

Do not disassemble, repair, or modify the appliance by yourself.

If the issue continues, please contact us with your order number, product model, and a brief description of the issue.